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Pixmate Shipping Policy
At Pixmate, we are committed to delivering your orders quickly and safely. Please review our shipping details below.
Warehouses and Shipping Carriers
Pixmate operates multiple warehouses across Europe and the United States.
And we have also built an efficient logistics system that helps improve delivery speed and provides our customers with a smoother and more reliable shipping experience.
| Region | Warehouse Location | Service Area | Shipping Carrier | Notes |
|---|---|---|---|---|
| Germany | DE | Europe | DHL (Default) / Fast DPD Delivery | DPD Fast Delivery requires an additional €4.95 |
| France | FR | Europe | GLS (Default) | |
| Netherlands | NL | Europe | Standard DPD | |
| United Kingdom | UK | UK & Ireland | Royal Mail(Default) / Fast DPD Delivery | DPD Fast Delivery requires an additional €4.95 |
| United States | CA / SC | USA | FedEx, UPS, USPS |
Processing and Delivery Time
- Under normal circumstances, orders are eligible for same-day shipping if placed before the cut-off times below:
- EU: Orders placed before 12:00 PM (noon) local time.
- US: Orders placed before 4:00 PM (PST).
- Order processing time: 1–2 business days before dispatch.
- Estimated delivery time: 1–5 business days, depending on your location and selected carrier.
Free Shipping Policy
We offer free standard shipping for qualifying orders:
- US customers: Orders over $25 ship free; orders under $25 incur a $4.95 shipping fee.
- EU customers: Orders over €25 (or equivalent) ship free; orders under €25 incur a €4.95 shipping fee.
- Nordic countries: Orders under $100 / €100 incur an additional €20 shipping fee.
Order Tracking
You can track your order status anytime on our Order Tracking page to stay updated with the latest delivery information.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer support team (cs@pixmate.com) within 7 days of delivery.
We will arrange a replacement shipment or offer another appropriate solution at no additional cost to you.
Please provide your order number and relevant photos (if applicable) to help us resolve the issue quickly.
Address Correction After Shipment
If you request an address change after the order has been shipped, an additional $18 Change of Delivery Fee will be charged.
Please make sure your shipping information is correct before checkout to avoid extra fees or delivery delays.
Customer Support
If you have any questions or concerns about your shipment, please feel free to contact our customer service team: cs@pixmate.com
Additional Notes
- Orders are shipped Monday through Friday, excluding public holidays.
- Delivery to remote or rural areas may take slightly longer.
