Privacy Policy

Effective Date: November 2025

Pixmate (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains in detail how we collect, use, store, and disclose your information when you visit our website or purchase our products. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect personal information in several ways:

a. Information You Provide:

• Name, email address, phone number, billing/shipping address, payment details, account credentials.
• Communication history with customer support or via contact forms.

b. Transactional Information:

• Order history, payment records, and delivery information.

c. Technical Information:

IP address, browser type, device type, operating system, pages visited, referral URLs, and cookies.

d. Marketing Preferences:

Newsletter subscriptions and consented marketing communications.

e. Information from Third Parties:

Social media platforms or other third-party services that provide information when you interact with them via our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders, payments, and shipments.
• To provide customer service and respond to inquiries.
• To improve our website, products, and services.
• To send promotional or marketing communications if you have consented.
• To detect, prevent, and respond to fraudulent or illegal activity.
• To comply with legal or regulatory obligations.

3. Google Analytics

• We use Google Analytics to understand user behavior and website performance.
• Google Analytics collects information via cookies about your usage, including your IP address, which is stored on servers in the United States.
• Data is used to generate reports, analyze traffic patterns, and optimize website functionality.

4. Legal Basis for Processing (EU GDPR)

For European users, processing of personal data is based on:

• Contractual Necessity: Processing required to fulfill orders.
• Legal Obligation: Compliance with tax, accounting, or customs regulations.
• Legitimate Interests: Fraud prevention, service improvement, and website optimization.
• Consent: For marketing communications and analytics tracking.

5. Your Rights

As a data subject, you have the following rights:

a. Right of Access: Request access to the personal data we process about you.

b. Right to Correction: Request correction of inaccurate or incomplete data.

c. Right to Erasure: Request deletion of your personal data, subject to legal obligations.

d. Right to Object: Object to processing of your personal data for specific purposes, e.g., marketing.

e. Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time. Identity verification may be required.

f. Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise your rights, contact: cs@pixmate.com

6. Age Confirmation

By using this website, you confirm that you are of legal age in your country of residence, or you have authorized a minor under your care to access the website.

7. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping companies, email marketing platforms, IT providers.
• Business Transfers: In the event of mergers, acquisitions, or asset sales.
• Legal Compliance: When required by law, regulation, or legal process.

We do not sell personal information to third parties.

8. Data Retention

• Personal data is retained only as long as necessary to fulfill the purposes outlined or as required by law.
• Inactive accounts may have data anonymized or deleted after a defined period.

9. Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to improve website functionality, analyze traffic, and provide personalized experiences.
• Cookies may include session cookies, persistent cookies, and third-party cookies.
• Users may disable cookies through browser settings, but some website functions may be limited.

10. Data Security

• We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
• Payment transactions are encrypted using secure protocols.
• Regular audits and security assessments are conducted to ensure data protection.

11. International Data Transfers

• Personal data may be transferred to and processed in countries outside your residence, including the United States.
• We ensure adequate safeguards such as standard contractual clauses to protect your data during international transfers.

12. Children’s Privacy

• Our website and services are not intended for children under 16 years of age.
• We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
• Updates will be posted on this page with the effective date.
• Continued use of the website constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or data requests: cs@pixmate.com