Return & Warranty Policy

TAt Pixmate, we are committed to providing you with the best shopping and service experience possible. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Money Back Guarantee:

We offer a 30-day money back guarantee on all our products. If you are not completely satisfied with your purchase within 30 days of receiving it, you can return it for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1-Year Warranty:

In addition to our 30-day money back guarantee, all our products are covered by a 1-year warranty. If your purchase is found to be defective within one year from the date of purchase, we will repair it, replace it, or issue a refund, depending on the circumstances. Please note that the warranty does not cover damages caused by normal wear and tear, accidents, misuse, or unauthorized repair.

How to Initiate a Return:

To initiate a return, please contact our customer service team. Please provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with instructions on how to return your item.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchanges:

If you need to exchange an item, please contact our customer service team. We will provide you with instructions on how to return the original item and process a new order for the item you wish to receive in exchange.

Shipping:

You will be responsible for paying for your own shipping costs for returning a non-defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for choosing Pixmate. If you have any questions about our return policy, please don't hesitate to contact us. Your satisfaction is our priority.

Pixmate.com
12000 Magnolia Ave,Suite#101
Riverside, CA, 92503, United States.
Info@pixmate.com
(562)404-9315